Once you make a reservation with us, rooms are held for your exclusive occupation in our computerised reservation system. We do not have a policy of overbooking and guarantee your reservation.
Due to the nature of our business, cancellations affect us significantly. This is why we apply the following cancellation policy:
- A minimum of 28 days notice from check in time is required for the cancellation / amendment of a group booking reservation or over peak periods (eg: Holiday Weekends, event periods etc.)
- A minimum of 72 hours notice from check in time is required for the cancellation / amendment of a reservation over non-peak periods.
- A cancellation / amendment to a reservation (or an existing stay) advised outside the above time frames or a ‘No Show’ may result in a ‘Cancellation Fee’ charged equivalent to one night’s tariff.
- Any ‘Cancellation Fee’ charged will be refunded if room(s) are re-let under similar terms and conditions of the original reservation.
- We reserve the right to accept reservations that are subject to a minimum stay period over peak periods. A request to reduce the length of stay on an existing reservation may result in the reservation no longer being accepted.
If you are unsure, or have any further questions regarding the above “Cancelation Policy” or a “Designated Peak Period”, please-mail info@barclay.co.nz for further clarification.
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